Public Areas Attendant

4 days ago


Asheville, North Carolina, United States Grand Bohemian Asheville Full time
Job Summary

The Grand Bohemian Asheville is seeking a skilled Public Areas Attendant to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Answer and Transfer Calls: Respond to incoming calls in a friendly and professional manner, using the correct salutation and telephone etiquette.
  • Record Messages: Accurately record messages for guests, including wake-up calls and other important notifications.
  • Provide Guest Services: Assist guests with requests and concerns, providing solutions and follow-up to ensure satisfaction.
  • Maintain Knowledge: Stay up-to-date on hotel amenities, features, and services, as well as local attractions and events.
  • Collaborate with Team Members: Work closely with other departments to ensure seamless communication and service delivery.
Requirements
  • Education: Bachelor's degree in Business or related field, or equivalent experience.
  • Experience: 1+ year of relevant work experience in a similar scope and title.
  • Skills: Strong written and verbal communication skills, ability to remain calm in various situations, and proficiency in using job-related software and equipment.
Work Environment

The Grand Bohemian Asheville is a dynamic and fast-paced work environment. As a Public Areas Attendant, you will be required to work in a shared space with constant noise, without the use of a private office. You must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism, and collaboration.

Physical Demands

The physical demands of this role include sitting for up to 8 hours per day, pushing, pulling, and lifting up to 10 pounds, and traveling by foot, car, bus, airplane, or other means of transportation.



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