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Patient Service Representative

2 months ago

Kenosha, Wisconsin, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Register patients and obtain demographic and insurance information
  • Verify insurance coverage and collect co-pays, deductibles, and previous balances
  • Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules
  • Provide accurate and detailed information regarding test preparations and patient instructions
  • Update insurance, financial responsibility, and other data as needed
  • Identify and resolve problems regarding registration and patient flow
Requirements
  • High school graduate or equivalent
  • No experience required, but excellent customer service and communication skills are essential
  • Intermediate computer skills, including experience with Microsoft Office and electronic mail
  • Ability to work in a fast-paced environment with a strong attention to detail and accuracy
About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees.