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Vacation Rental Coordinator

2 months ago

Kitty Hawk, North Carolina, United States Southern Shores Realty Full time
Job Overview

Southern Shores Realty is in search of a meticulous and highly organized Vacation Rental Coordinator. The successful candidate will oversee booking management, address guest inquiries, and guarantee a smooth experience for visitors from the moment they reserve until their departure. This role requires close collaboration with the property management team to fulfill all guest requirements and maintain properties to exceptional standards. This is a full-time, year-round position.

Key Responsibilities:
  • Oversee reservations for vacation rental properties.
  • Address inquiries from prospective guests through various communication channels.
  • Collaborate with cleaning and maintenance teams to ensure properties are impeccably maintained.
  • Resolve guest concerns and issues promptly and professionally.
  • Maintain precise records of bookings and guest details.
  • Handle payment processing and refunds as necessary.
  • Ensure properties are thoroughly cleaned and prepared before and after guest stays.
  • Deliver outstanding customer service to guests throughout their visit.

If you possess a keen eye for detail and a strong commitment to hospitality and customer satisfaction, this opportunity as a Vacation Rental Coordinator may be ideal for you.

Benefits:

Full-time, year-round employees are eligible for a range of benefits, including:

  • Group Medical, Vision, Dental, Life, and Disability Insurance
  • Paid Vacation
  • 401(k) Plan
Qualifications:
  • Minimum of 1 year of experience in customer service or hospitality.
  • Exceptional communication and interpersonal abilities.
  • Strong organizational and time management skills.
  • Ability to work both independently and collaboratively.
  • Proficiency in Microsoft Office and Streamline VRS software.
  • Availability to work weekends.