Assistive Technology Service and Production Specialist

4 weeks ago


New Kensington, Pennsylvania, United States Smartbox Assistive Technology Inc Full time
Job Title: Assistive Technology Service and Production Technician

About the Role:

We are seeking a highly skilled and dedicated AT Service and Production Technician to join our team at Smartbox Assistive Technology Inc. As a key member of our production team, you will be responsible for performing repairs and supporting the production of devices.

Key Responsibilities:

- Follow Smartbox repair procedures to complete and ship repairs
- Contribute to the production process to ensure devices are built and prepared for shipment according to established standards
- Clean and decontaminate equipment as required
- Update the repair log spreadsheet daily to maintain a clear status record of current repairs
- Provide consistent internal and external customer status updates throughout the repair process
- Communicate with users, partners, and support providers about our software, hardware, and repairs process
- Assess equipment and procure necessary repair/replacement parts, ensuring timely delivery and efficient use of company resources
- Provide estimates/quotes for any "out of warranty" device repairs
- Perform system repairs and log details following departmental procedures
- Ensure all quality assurance processes are completed accurately on repair devices
- Ship completed repairs back to customer or partner network
- Reorder stock to maintain accurate repair parts inventory
- Regularly report on repair trends

Requirements:

- Ability to follow detailed written and verbal instructions
- Excellent attention to detail, time management skills, and strong prioritization abilities
- Positive and proactive attitude with a "can do" approach
- Effective communication throughout all levels of the business
- Ability to work independently and within teams effectively
- Ability to keep calm under pressure
- Excellent written English skills

Preferred Skills:

- Knowledge of assistive technology
- Experience and/or understanding of disabilities
- Technical knowledge of iPad or iOS platform
- Clean driving license

About Smartbox Assistive Technology Inc:

At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected. We are proud to have been awarded Disability Confident Employer status by the UK Government's Department of Work and Pensions. We are also the Founding Partner of Purple Tuesday. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers.

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