IT Support Specialist

7 days ago


Deerfield Beach, Florida, United States TECHNOGROUP Full time
Job Title: IT Technician Level II

At ComSys, we are seeking a highly skilled and experienced IT Technician Level II to join our team. As a key member of our technical staff, you will be responsible for providing Level 2 technical support in the maintenance and troubleshooting of critical systems, end-user devices, network technologies, printers, and VOIP.

Key Responsibilities:
  • Contributing to a workplace culture consistent with ComSys' mission, vision, and values
  • Displaying strong inter-personal and communication skills to client satisfaction
  • Assist with project planning and resource estimation for new projects
  • Providing technical recommendations and guidance for projects
  • Evaluating and ensuring completed work meets quality standards
  • Building and modifying systems to meet project and user requirements
  • Deploying, engineering, and optimizing enterprise class, technology-based systems
  • Providing premier technical assistance and consulting to valued customers
  • Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions
  • Troubleshooting system and network issues through root-cause analysis and implementing solutions
Requirements:
  • 5 years of hands-on experience in a similar role
  • 2 years of MSP experience
  • Current CompTIA A, CompTIA Network, CompTIA Security certifications required
  • Valid Florida Driver's License
  • Self-motivated, able to make independent choices, free from immediate direction or supervision
  • Strong written and verbal communication skills
  • Experience in providing first-line IT support
Preferred Qualifications:
  • Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019 and Hypervisor
  • Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies
  • Knowledge of applying patches and updates for Windows servers and clients
  • Knowledge of managing and troubleshooting network switches, routers, access points, and other network devices
  • Administered and supported security firewalls such as WatchGuard
  • Administration of on-premise and/or cloud-hosted PBX systems
  • Strong knowledge of Windows end-user operating systems including Windows 7, 8, 10, and 11
  • Professional experience resolving network and stand-alone printer issues
  • Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium)
  • Office 365 monitoring service health, and management of service requests
  • Knowledge of redundancy strategies and disaster recovery contingency planning
  • Mentor and cross-train IT staff and provide guidance in day-to-day operations
  • Ability to explore and analyze new technologies and make recommendations to supervisor


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