Retail Sales Consultant

2 weeks ago


Tinton Falls, New Jersey, United States Lindt & Sprüngli (USA) Inc. Full time

Position Overview
Are you passionate about premium chocolate? As a Chocolate Sales Specialist at Lindt & Sprüngli (USA) Inc., you will play a vital role in delivering an exceptional in-store experience for our customers.

Our Retail Environment
With numerous Lindt Chocolate Shops across the U.S., our retail teams are essential in providing legendary service and a premium shopping experience.

Key Responsibilities
1. Sales Performance
- Actively contribute to achieving or surpassing the store's sales targets by delivering outstanding customer service and demonstrating extensive product knowledge.
- Meet or exceed individual sales metrics such as Average Dollar Sale (ADS) and conversion rates.
- Uphold Lindt standards through daily activities, including dress code adherence and effective selling techniques.

2. Customer Engagement
- Exhibit a personal commitment to the store's objectives by promoting current marketing initiatives and utilizing available resources to enhance sales activities.
- Address and escalate customer or product concerns to management promptly and professionally.

3. Operational Excellence
- Collaborate with the team to ensure compliance with operational standards and controls.
- Manage cash transactions accurately and maintain proper documentation.
- Take initiative in restocking shelves, monitoring product dates, and ensuring pricing accuracy.
- Maintain store cleanliness and adhere to Quality Assurance policies.

Core Values
At Lindt, we are guided by our core values:

  • Excellence: We strive for the highest quality in everything we do.
  • Collaboration: We work together with a shared purpose, valuing our relationships.
  • Entrepreneurship: We take ownership to drive results and impact.
  • Innovation: We continuously evolve to shape our future.
  • Responsibility: We act with respect, valuing diversity and caring for the environment.

Qualifications

  • Ability to engage positively with customers.
  • Basic math and accounting skills.
  • Capacity to follow directions and execute tasks effectively.

Experience
Prior retail experience, preferably in a specialty retail setting, is required. Candidates should be able to lift and move products of varying weights and perform physical tasks as needed.

Education
A high school diploma or equivalent is required.

Availability
Must be flexible to work evenings, weekends, and holidays.



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