Front Desk Representative

2 months ago


Stevensville, Maryland, United States KENT ISLAND RESORT Full time
Job Summary

Kent Island Resort is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.

Key Responsibilities
  • Deliver Exceptional Guest Service: Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage Front Desk Operations: Handle check-ins, check-outs, and room assignments in a timely and efficient manner.
  • Respond to Guest Inquiries: Answer guest questions and resolve any issues or concerns in a professional and courteous manner.
  • Maintain a Clean and Organized Front Desk: Ensure the front desk area is clean, organized, and well-stocked at all times.
  • Collaborate with Hotel Team Members: Work closely with other hotel team members to ensure seamless communication and a high level of service.
  • Adhere to Company Policies and Procedures: Familiarize yourself with and adhere to all company policies and procedures, including those related to guest service, safety, and security.
Requirements
  • High School Diploma or Equivalent
  • Excellent Communication and Interpersonal Skills
  • Ability to Work in a Fast-Paced Environment
  • Basic Math Skills and Accuracy
  • Ability to Lift Up to 25 Pounds
What We Offer
  • Competitive Salary and Benefits Package
  • Opportunities for Professional Growth and Development
  • A Fun and Dynamic Work Environment
  • Discounts on Hotel Stays and Merchandise

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