Front Desk Team Lead

1 month ago


Stevensville, Montana, United States Best Western Kent Narrows Inn Full time
Job Summary

We are seeking a highly skilled Front Desk Supervisor to join our team at Best Western Kent Narrows Inn. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Oversee the scheduling and training of front desk staff
  • Monitor and maintain accurate records of guest interactions and hotel operations
  • Collaborate with other departments to ensure seamless guest experience
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Knowledge of hotel operations and front desk procedures
  • Ability to work a varied schedule, including evenings, weekends, and holidays


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