Guest Service Agent

2 months ago

Stevensville, United States Chesapeake Bay Beach Club Full time

The Inn at Chesapeake Bay Beach Club is looking for a Guest Service Agent to join our team The Guest Service Agent will be the first point of contact for our guests and clients at our hotel. This is a part-time non-exempt position to work weekends. For more information on this position, contact Patty Miller at baybeachclub.com

Responsibilities:

  • Greet and welcome guests
  • Maintain room availability
  • Collect and distribute messages for guests
  • Prepare bill and collect payments for visits.
  • Assists in solving billing discrepancies.
  • Confirm reservations.
  • Process check ins/outs.
  • Answer/process all guest calls/request in timely fashion.
  • Run daily reports.
  • Count and verify bank.
  • Coordinate rooms for check in with housekeeping.
  • Answers inquiries regarding hotel area and services.
  • Educates guests about the layout of the property.
  • Offers to make reservations for Knoxie's Table and/or The Spa.
  • Informs guests of any special events that may be happening during their stay and offers to make reservations.
  • Secures the privacy of the guests.
  • Maintains a clean and tidy front desk/lobby area.
  • Arranges for transportation.
  • Maintain hotel records.
Competencies:
  • Technical Capacity.
  • Personal Effectiveness/Credibility.
  • Organization Skills.
  • Stress Management/Composure.
  • Multi-task oriented.
  • Collaboration Skills.
  • Thoroughness.
  • Communication Proficiency.

Compensation:

Hourly part-time $16.00 - $18.00 an hour.

Work Environment:

This job operates in a professional environment. This role uses standard office equipment such as computer phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This is largely a sedentary role, however, would require the ability to lift up to 20 pounds, open file cabinets, bend, stand and climb steps as necessary.

Chesapeake Bay Beach Club is an EEO employer - M/F/Vets/Disabled

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