Patient Service Representative Family Medicine Kennedy Dr

1 month ago


Putnam, Connecticut, United States Day Kimball Healthcare Full time
Job Title: Patient Services Representative Department: DKMG Kennedy Drive Position: Staff Hours: 40 Shift: 1st JOB SUMMARY The Patient Services Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. Responsibilities: * Collaborate with patients, physicians, and other staff members to ensure accurate processing of all front-end functions. * Plan and direct pre-verification of patient insurance, registration, billing, and collections to ensure accurate patient billing and efficient account collection. * Respond to patient inquiries via telephone following established protocols. * Verify patient demographics information, including insurance verification, prior to the patient visit for all pre-scheduled patients. * Schedule patients at their convenience for physician visits using established protocols. * Register patients at each visit, capturing complete and up-to-date patient and insurance information. * Receive and document patient responsible payments, including co-payments, past balance payments, and time of service patient-responsible charges. * Check-out patients, including charge entry for current visits, scheduling of future appointments, facilitation of ancillary procedures, and providing a receipt for services rendered. * Perform surgical and other hospital charge entry functions as assigned and collaborate with providers regarding appropriate coding procedures. * Reconcile cash and charge batches, balance cash drawers, prepare deposits, and reconcile charges to visits and the co-pay holding file with an accurate balance for each opened batch. * Process referral requests by physicians and patients in a timely manner and according to clinic procedure. * Maintain medical records in accordance with records protocols. Qualifications: * High school diploma required. * College-level courses preferred but not required. About Day Kimball Healthcare: Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers, and other services. Equal Opportunity Employer: Day Kimball Healthcare is an affirmative action/equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Smoke-Free Campus: Day Kimball Healthcare is a smoke-free campus.

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