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Customer Service Representative

2 months ago

Pleasanton, California, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring customer satisfaction and loyalty
  • Build and maintain strong relationships with wholesale and retail customers
  • Process sales transactions accurately and efficiently
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Stay up-to-date on products and services, making recommendations to customers as needed
  • Maintain a clean and organized store environment, including stock shelves and displays
  • Assist with deliveries and loading/unloading trucks as needed
  • Comply with inventory control procedures and suggest ways to improve sales
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience working in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish