Director of Front Desk Operations

6 days ago


Costa Mesa, California, United States Remington Full time
Job Summary

We are seeking an experienced and skilled Director of Front Desk Operations to join our team at Remington. This is a challenging role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.

About the Role

In this role, you will be responsible for overseeing the front office operations, ensuring seamless check-in and check-out processes, managing staff performance, and resolving guest complaints in a timely and professional manner.

Key Responsibilities:
  • Manage front desk agents, supervisors, and other support staff to ensure effective and efficient service delivery.
  • Implement and maintain high standards of customer service, promoting a culture of excellence and friendliness among all team members.
  • Develop and execute strategies to enhance guest satisfaction, drive revenue growth, and improve operational efficiency.
  • Maintain accurate records, manage inventory, and perform other administrative tasks as required.
Requirements:
  • A minimum of 3-5 years of experience in a similar role or in a related field.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Excellent communication and problem-solving skills, with a focus on delivering exceptional guest experiences.
  • A deep understanding of hospitality industry trends, best practices, and regulatory requirements.
What We Offer:
  • A competitive salary range between $75,000 - $80,000 annually, based on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
How to Apply:

If you are a motivated and results-driven individual with a passion for delivering exceptional guest experiences, please submit your application, including your resume and a cover letter outlining your qualifications and experience.


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