Network Operations Manager

1 week ago


Valrico, Florida, United States Vaco Full time
About the Role

This IT Service Delivery Specialist position is responsible for leading a team of technicians in Network and application support. The successful candidate will have excellent customer service and complaint resolution skills, as well as Cisco certification CCNT or CCNA.

The ideal candidate will also have experience creating and implementing call center metrics and reporting initiatives, including customer satisfaction and quality. They will be able to analyze spreadsheets and formulate action plans.

The salary for this role is estimated at $110,000 - $170,000 per year, depending on the individual's skill sets, experience, and training.



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