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Morning Food Service Attendant

2 months ago

Hartford, Wisconsin, United States Erin Hills Full time

Position Title: Food and Beverage AM Server

Classification: Full-Time Seasonal, Hourly, Non-Exempt

Reports To: Events and Food and Beverage Director, Food and Beverage Managers

Job Overview:

The AM Server is responsible for delivering exceptional service to guests at designated service areas during morning hours, typically from 5:30 AM to 2:00 PM. This role emphasizes outstanding hospitality and guest satisfaction.

Qualifications:

  • Must be at least 18 years old
  • Minimum of 1 year experience in a restaurant or club environment
  • Basic knowledge of craft cocktails, beer, wine, and spirits
  • Experience with Point of Sale systems
  • Ability to stand for extended periods
  • Capable of lifting up to 50 pounds
  • Must be able to bend, squat, lift, and carry items as needed
  • Strong math, problem-solving, and decision-making skills
  • Positive communication skills with guests and team members

Key Responsibilities:

  • Review opening checklists to ensure all service areas are prepared
  • Perform cleaning tasks as required or directed
  • Check daily event sheets for accurate service information
  • Maintain a welcoming presence and greet guests upon arrival
  • Anticipate and respond to guest needs promptly
  • Stay informed about menu items, allergens, and specials
  • Ensure timely delivery of food and beverages to guests
  • Engage with guests to enhance their dining experience
  • Learn and accurately prepare specialty cocktails and beverages
  • Handle payments with precision
  • Address guest complaints or issues with a positive demeanor
  • Communicate effectively about Erin Hills' offerings
  • Maintain respectful and professional radio communication
  • Adhere to safety and sanitation regulations
  • Verify guest identification for alcohol service
  • Refuse service to overly intoxicated guests respectfully
  • Follow all guidelines outlined in the Erin Hills Employee Handbook