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Workstation Support Specialist
2 months ago
The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment.
Key Responsibilities- Install, configure, and maintain hardware and software components on company devices.
- Provide timely and effective technical support to end-users through various communication channels.
- Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
- Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
- Respond to and prioritize support requests based on urgency and impact on business operations.
- Troubleshoot network connectivity and printer-related issues.
- Maintain accurate records of hardware inventory.
- Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
- Contribute to the development of documentation and guides for common technical procedures.
- Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
- Stay current with industry trends and advancements in workstation technology.
- High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred.
- Proven experience (2 years) as a workstation support technician or in a similar technical support role.
- Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
- Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
- Strong knowledge of operating systems, productivity software, and office applications.
- Familiarity with DNS, Active Directory, and VPN.
- Excellent communication skills, both verbal and written, with a customer-oriented approach.
- Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically under pressure.
- Adept at working independently as well as collaboratively within a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- Prior customer service experience including face-to-face and via phone.
- Candidate must have a valid state-issued driver's license.
- If required to travel, they will drive a company vehicle.
