Sales Associate

7 hours ago


Silver Spring, Maryland, United States Uniqlo Co., Ltd. Full time
Job Summary:

The Sales Associate is a customer service specialist who plays a vital role in exceeding customer expectations by listening to their needs, finding products that meet their requirements, and providing in-depth product information. This position is responsible for maintaining brand and operational standards, managing customer needs, and exceeding expectations by utilizing the UNIQLO service standard and following the UNIQLO Fundamental Principles.

Key Responsibilities:
  • Meet and exceed sales goals by providing excellent customer service and promoting products to customers.
  • Maintain a clean and organized store environment, adhering to visual and cleanliness standards.
  • Manage customer needs and exceed expectations by utilizing the UNIQLO service standard and following the UNIQLO Fundamental Principles.
  • Be knowledgeable of fitting room standards and assist customers as needed.
  • Act as a cashier when required, following cashier protocol.
  • Process shipments and ensure all merchandise is represented on the floor in full size run.
  • Assist management in identifying and resolving issues in the store.
  • Provide product and brand knowledge to customers.
  • Follow all company policies and procedures, notifying management of any infractions.
  • Assist with special projects as assigned by management.
Benefits:
Full-Time, hourly position. The Company provides medical, dental, and vision coverage, 401k plan with 100% match on the first 3% contributed and 50% on the next 2%, paid parental leave, fertility benefits, life insurance, short-term and long-term disability insurance, HSA/FSA options, Employee Assistance Program, vacation and personal time off, sick and wellness time off, 30% employee merchandise discount, employee referral bonus, and commuter benefits.
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