Advanced Desktop Support Specialist for Video Conferencing Systems

3 days ago


Greeley, Colorado, United States Tekfortune Inc Full time

Job Summary:

We are seeking a highly skilled VIP and Video Conferencing Technician to join our team at Tekfortune Inc in Greeley, CO. This is an excellent opportunity for an experienced technician to provide top-notch support for core infrastructure and desktop technologies standard to Chevron's operating environment.

About the Role:

This position involves partnering with Chevron IT design teams and Level 1 Service Desk to deliver seamless support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron's Workforce Enablement product.

The ideal candidate will have a strong understanding of technical issues and be able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them.

Key Responsibilities:

  • Provide primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron's Workforce Enablement product.
  • Ensure consistent processes, procedures, and technologies are utilized across Chevron's enterprise environment.
  • Document recurring issues in the Chevron Knowledge Base.
  • Document in detail case status and tasks / work completed with end users in the Chevron ITSM system.
  • Follow the Chevron critical incident process.
  • White glove VC technical support for C-suite and high-level management and high-profile events.
  • Follow Chevron required safety protocols and complete regular trainings on safety and compliance.

Requirements:

  • Bachelor's degree in IT or Computer Science preferred.
  • 5 years combined experience and proficiency in supporting the following technologies: Mobile Device Management and Mobile Web Apps, iOS, etc.
  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
  • Microsoft Office 365 advanced troubleshooting.
  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
  • General knowledge/troubleshooting for Macs.
  • General knowledge/troubleshooting for Networking.
  • General knowledge of Microsoft Intune.
  • Printers.
  • Teams Video Conferencing system support.
  • Understand and troubleshoot Azure MFA.
  • Desktop imaging Experience in desktop and notebook hardware, operating systems, and desktop software.

Compensation:

The estimated salary for this role is $90,000 - $110,000 per annum, depending on experience.

About Us:

Tekfortune Inc is a leading technology company based in Greeley, CO. We offer a dynamic work environment and opportunities for growth and development.



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