Advanced Desktop Support Specialist for Video Conferencing Systems
3 days ago
Job Summary:
We are seeking a highly skilled VIP and Video Conferencing Technician to join our team at Tekfortune Inc in Greeley, CO. This is an excellent opportunity for an experienced technician to provide top-notch support for core infrastructure and desktop technologies standard to Chevron's operating environment.
About the Role:
This position involves partnering with Chevron IT design teams and Level 1 Service Desk to deliver seamless support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron's Workforce Enablement product.
The ideal candidate will have a strong understanding of technical issues and be able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them.
Key Responsibilities:
- Provide primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron's Workforce Enablement product.
- Ensure consistent processes, procedures, and technologies are utilized across Chevron's enterprise environment.
- Document recurring issues in the Chevron Knowledge Base.
- Document in detail case status and tasks / work completed with end users in the Chevron ITSM system.
- Follow the Chevron critical incident process.
- White glove VC technical support for C-suite and high-level management and high-profile events.
- Follow Chevron required safety protocols and complete regular trainings on safety and compliance.
Requirements:
- Bachelor's degree in IT or Computer Science preferred.
- 5 years combined experience and proficiency in supporting the following technologies: Mobile Device Management and Mobile Web Apps, iOS, etc.
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
- Microsoft Office 365 advanced troubleshooting.
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
- General knowledge/troubleshooting for Macs.
- General knowledge/troubleshooting for Networking.
- General knowledge of Microsoft Intune.
- Printers.
- Teams Video Conferencing system support.
- Understand and troubleshoot Azure MFA.
- Desktop imaging Experience in desktop and notebook hardware, operating systems, and desktop software.
Compensation:
The estimated salary for this role is $90,000 - $110,000 per annum, depending on experience.
About Us:
Tekfortune Inc is a leading technology company based in Greeley, CO. We offer a dynamic work environment and opportunities for growth and development.
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