Desktop Support Specialist

6 days ago


Greeley, Colorado, United States Danta Technologies Full time

We are seeking a skilled Desktop Support Specialist to join our team at Danta Technologies in Greeley, CO.

As a key member of our IT team, you will provide top-notch support for our employees, ensuring they have the technology they need to be productive and successful.

The ideal candidate will have a minimum of 5 years of combined experience in supporting desktop environments, including Windows 10, Microsoft Office Suite, and hardware troubleshooting.

You will also be proficient in Azure MFA, desktop imaging, and mobile device management. Strong customer service skills and analytical/problem-solving skills are essential for this role.

A strong understanding of business drivers and opportunities, as well as the ability to develop and communicate a compelling business case for the use of IT, is also required.

You will work collaboratively with our team to resolve tickets within agreed SLA, adhere to quality standards, and ensure positive customer experience through First Call Resolution and minimal rejected resolutions/reopen cases.

Danta Technologies offers a competitive compensation package, including salary range $60,000 - $80,000 per year, depending on qualifications, experience, and location.

The benefits include competitive pay, healthcare insurance (Dental, Medical, Vision), major holidays, and paid sick leave as per state law.



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