North American Operations Lead

2 weeks ago

Detroit, Michigan, United States WHEEL Full time
Be at the Forefront of Innovation

At WHEEL, we're revolutionizing the way people live and work by enabling everything indoors to move effortlessly on smart wheels. We're seeking a skilled Operations Lead to manage our US Deployment team for on-site project deployments of our robotics solutions at customer sites.

Key Responsibilities
  • Lead and provide guidance, support, and mentorship to our skilled team of Robotics Field Engineers and Field Technicians for on-site deployments of robotics solutions at customer locations
  • Take charge of the end-to-end deployment process, ensuring that projects are executed efficiently, on time, and within scope
  • Streamline deployment processes to enhance customer experience and minimize disruptions
  • Identify opportunities for process improvement and implement best practices for efficient project execution
  • Effectively manage resources, including personnel and equipment, to meet project objectives
  • Work closely with customers to understand their requirements, provide expert guidance, and ensure the successful implementation of WHEEL solutions
  • Provide customer satisfaction through effective communication and problem-solving
  • Demonstrate a strong understanding of robotics technology, mechatronics, and relevant IT networking infrastructure to effectively guide deployment teams
Requirements
  • Bachelor's or Master's degree in Project Management, Engineering, or other relevant technical degree
  • 5+ years of experience in project management, product management, supplier quality management, or design release engineering, preferably with a focus on the successful deployment of complex technical solutions
  • Previous experience leading and managing teams
  • Understanding of diverse technical domains, including software, hardware, electromechanical, IT networking infrastructure, and robotics
  • Ability to understand and troubleshoot technical issues
  • Excellent interpersonal and communication skills
  • Ability to build and maintain strong relationships with customers
  • A hands-on problem solver who thrives in dynamic and fast-paced environments
  • Strong organizational and multitasking abilities
  • Comfortable managing multiple projects simultaneously
  • A valid US driver's license
Preferred Qualifications
  • A strong background in mechatronics, robotics, and IT networking infrastructure
  • ROS (Robotic Operating System) experience
  • Comprehensive stakeholder management experience
  • Budgeting and forecasting skills
  • Proficiency in ERP, CRM, and project management tools
What We Offer
  • A competitive base salary, along with incentive bonuses
  • Employee stock options
  • A comprehensive benefits package including paid holidays, vacation, and sick days
  • Competitive medical, dental, and vision plans with FSA options
  • 401k plan with employer matching
  • Bi-annual tech budget for your desired tech gadgets
  • Use of our Newlab @ Michigan Central office space, which includes a gym and other perks

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