Senior Operations Manager
4 weeks ago
Job Title: Senior Operations Manager
Location: Remote
Duration: 12+ months
Term: Contract
Job Description:
Experience Desired: 12+ Years
Qualification:
- 12+ years of experience in managing operations and support teams for large cloud-based applications
- Excellent skill set in analyzing, identifying, troubleshooting, and rectifying application/infrastructure issues
- Strong knowledge of telemetry and monitoring tools such as Splunk, AppDynamics, Grafana
- Ability to own and manage major incidents in production and lower environments
- Strong technical background in Java-based applications with proficiency in Microservices, REST APIs, and Cloud
- Experience in managing development/enhancement projects
- Experience in managing a team of 25-30 members
- Experience in managing IT projects with a strong understanding of ITIL frameworks and best practices
- Ability to track and ensure compliance of various metrics such as SLA, MTTR, MTTA, KPI
- Ability to identify improvement areas, drive automation, and transformation initiatives
- Collaboration with onshore and offshore teams to ensure application support activities are completed within SLAs
- Communication of project status, issues, and risks to stakeholders, cross-functional teams, and managers
- Passion to learn and adapt with new technologies as per project needs
- Excellent communication skills and experience in client-facing roles
- Strong leadership capabilities to drive decision-making and guide the team to meet project objectives
- Strong knowledge in Agile and Kanban
Key Skills:
Java, Application Support, Azure, DevOps, Spring Boot, Microservices
VDart Group is a global leader in technology, product, and talent management, empowering businesses with comprehensive solutions through our four distinct business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.
Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.
With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.
Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.
Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.
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