Patient Care Coordinator

3 days ago

Austin, Texas, United States UnitedHealth Group Full time

About UnitedHealth Group


UnitedHealth Group is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone.


Job Summary


We are seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will provide general administrative and clerical support, including answering telephones, screening and directing calls, and maintaining the cleanliness of the reception area.


Key Responsibilities




  • Provides general administrative and clerical support, including answering telephones, screening and directing calls, and maintaining the cleanliness of the reception area.




  • Registers new members and schedules appointments.




  • Directs members, customers, and guests to the correct destination.




  • Maintains a pleasant, front office demeanor.




  • Performs all other related duties as assigned.




What We Offer


At UnitedHealth Group, we offer a comprehensive benefits package, including:




  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.




  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account.




  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.




  • 401(k) Savings Plan, Employee Stock Purchase Plan.




  • Education Reimbursement.




  • Employee Discounts.




  • Employee Assistance Program.




  • Employee Referral Bonus Program.




  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).




Requirements


To be successful in this role, you will need:




  • High School Diploma/GED (or higher).




  • 2 + years of customer service and/or clerical experience.




Preferred Qualifications


We are looking for candidates with:




  • Additional specialized medical secretarial/medical office training.




  • Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner.




  • Excellent communication, interpersonal and organizational skills.




  • Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.




  • EPIC experience.




UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer


We are committed to diversity and inclusion and welcome applications from all qualified candidates.

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