Retail Solutions Expert

2 days ago


New York, New York, United States Asurion Full time
Job Title: Retail Specialist

Job Summary:

We are seeking a highly skilled Retail Specialist to join our team at Asurion. As a Retail Specialist, you will be the face of our company, delivering exceptional customer experiences and providing technical expertise to our customers.

Key Responsibilities:

  • Provide technical support and repair services for customer electronic devices
  • Upsell Asurion home+ products and drive quality sales in job fusion roles
  • Manage inventory and partner with cross-functional teams to deliver programs and processes
  • Self-manage and set priorities in a fast-paced environment
  • Multi-task and demonstrate integrity in serving, solving, and selling to customers

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule and support messaging support
  • A completed background check and basic knowledge of Microsoft Office
  • Ability to stay organized and multitask in a fast-paced environment

What We Offer:

  • Certifications and ongoing training
  • Competitive hourly pay and performance-based bonuses
  • Benefits, including health, dental, vision, and more
  • Paid Time Off and career growth opportunities
  • Uniform allowances and more

About Us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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