Operations Director

4 days ago


Nashville, Tennessee, United States Bird Full time
Job Overview

Bird is a leading provider of affordable and on-demand mobility solutions, operating in cities globally. Our collaborative approach focuses on community-first principles, ensuring a reliable transportation option for residents and workers alike.

This Market Manager role is a critical part of our Operations Team, responsible for managing business in small markets with full P&L ownership, vendor and stakeholder relationship management, and strategic project delivery.

Key Responsibilities
  • End-to-end market operation management with support from the Operations leadership team
  • Performance and efficiency tracking, including operational, ridership, supply, and demand metrics
  • Data-driven decision-making to optimize processes, solve problems, and track results
  • Operational matter resolution with stakeholders, including city, vendors, and third parties
  • Local campaign development to improve market share and drive continuous growth
  • Cost management, focusing on profitability and positive margins
  • Daily oversight, coordination, and training of operational staff, including hourly and front-line workforce
Requirements
  • 2+ years of relevant experience, including at least 1+ year of team management
  • Self-motivated individual with excellent communication skills, ability to learn new skills, and grow with the role
  • Strong Excel and data management skills, with experience solving complex problems and exercising good judgment in decision-making
  • Ability to simplify difficult problems into actionable tasks, with a data-driven approach and strong attention to detail
Salary and Benefits

We offer a competitive pay range of $61,000–$72,000 USD per year, along with a generous benefits package, including paid time off, health and welfare benefits, and retirement benefits.



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