Digital Healthcare Innovator
3 weeks ago
We are seeking a highly skilled Digital Healthcare Innovator to join our team at Endotronix, Inc. as a Technical Product Engineer I.
About the RoleThis is an exciting opportunity for a talented individual to take on the challenge of troubleshooting advanced technical support issues in the field. The successful candidate will be responsible for leading root cause investigations on field failures, conducting in-depth analysis on patient and device data, and providing resolutions/assistance to customers in a timely manner.
Key Responsibilities- Lead root cause investigations on field failures
- Conduct in-depth analysis on patient and device data
- Provide Reader use and troubleshooting training for the Customer Support team
- Respond to inbound calls/escalations to maintain our best-in-class goal
- Investigate returned materials as needed (RMAs, Out of Box Failures)
- Use data analysis tools to synthesize large datasets into presentable information
- Cross functional collaboration with R&D, Software, Clinical, Quality, and Sales/Marketing teams
- 1-2 years relevant experience (including internships)
- Ability to perform troubleshooting of analog and digital circuits to diagnose issues down to the component level using typical lab equipment such as oscilloscopes, signal generators, spectrum analyzers
- Experience with either MATLAB, Minitab, or Python Experience in Altium
- Experience in hardware or software systems
At Endotronix, Inc., we provide a competitive compensation package, comprehensive benefits including unlimited PTO, and an environment that will help you thrive and succeed in your career. We are an equal opportunity employer committed to building a diverse organization where all perspectives and cultures are celebrated.
Salary Range$80,000 - $110,000 per year, depending on experience.
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