Night Auditor
3 weeks ago
We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Quality Suites Fishers. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's front desk and guest services.
Key Responsibilities:- Guest Check-in/Check-out: Organize, confirm, and process guest check-in/check-outs, adapting to any changes and verifying guest identity.
- Guest Requests: Respond to and resolve guest requests in a timely and professional manner.
- Financial Transactions: Secure payments, verifying and adjusting billing as needed.
- Guest Information: Provide guests with room and hotel information, directions, amenities, and local interests.
- Night Audit: Process night audit and run daily reports, reviewing to see what needs to be communicated to the next shift's staff.
- Cashier and Closing Reports: Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Wake-up Calls: Accept and record wake-up calls, delivering to the right department.
- Confidentiality: Maintain confidentiality of all guests, proprietary information.
- Emergency Situations: Communicate any emergency, lost item, or theft to proper staff and/or authorities.
- Maintenance and Safety: Report maintenance problems, accidents, and safety hazards.
- Contingency Planning: Keep contingency lists in case of emergency and communicate necessary messages.
- Asset Protection: Protect company assets.
- Quality Assurance: Comply with all quality assurance expectations.
- Front Desk Maintenance: Clean and organize the front desk, lobby, and market area when the hotel is quiet.
- Professional Demeanor: Maintain a professional demeanor and warm, welcoming personality.
- Communication Skills: Be able to engage easily and actively connect with others, creating confidence and trust while communicating the right message at the right time.
- Physical Demands: Stand for long periods of time, read and visually verify information in a variety of formats, and move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
- Incentives: Earn incentives for outstanding performance.
- Employee Referral Program: Participate in our employee referral program and earn rewards.
- Paid Time Off: Enjoy paid time off and vacation days.
- Merit Increase: Receive merit increases based on performance.
- 401k with Employer Contribution: Participate in our 401k plan with employer contribution.
- Medical, Dental, Vision: Enjoy medical, dental, and vision benefits.
- Life Insurance: Receive life insurance coverage.
- Long-term/Short-term Disability: Participate in our long-term and short-term disability plans.
- Accident: Enjoy accident insurance coverage.
- Critical Illness: Participate in our critical illness plan.
- Cross-training Opportunities: Take advantage of cross-training opportunities to enhance your skills.
- Hotel Room Discounts: Enjoy discounts on hotel room rates.
- Flexible Shifts: Work flexible shifts, including morning, evening, and night shifts.
- Weekends: Work weekends, including Saturday and Sunday shifts.
- Full-Time/Part-Time: Work full-time or part-time, depending on your needs.
MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
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