Night Auditor
2 weeks ago
As a Night Auditor at Quality Suites Fishers, you will play a vital role in ensuring the smooth operation of our hotel's front desk during the night shift. Your primary responsibility will be to process guest check-ins and check-outs, verify guest identities, and secure payments. You will also be responsible for responding to guest requests, providing room and hotel information, and maintaining confidentiality of all guests and proprietary information.
Key Responsibilities:- Process guest check-ins and check-outs, verifying guest identities and securing payments
- Respond to guest requests and provide room and hotel information
- Maintain confidentiality of all guests and proprietary information
- Secure payments and verify billing as needed
- Run daily reports and review for communication to the next shift's staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Report maintenance problems, accidents, and safety hazards
- Keep contingency lists in case of emergency and communicate necessary messages
- Protect company assets
- Comply with all quality assurance expectations
- Keep doors locked during the night
- Clean and organize the front desk, lobby, and market area when the hotel is quiet
- Professional demeanor and warm, welcoming personality
- Ability to engage easily and actively connect with others
- Comfortable conversing with individuals from various backgrounds and organizational levels
- Direct yet tactful and considerate of the audience
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette
- Maintain awareness of undesirable persons on premises
- Clean professional appearance
- Incentives
- Employee Referral Program
- Paid Time Off
- Paid Vacation (Full-Time)
- Merit Increase
- 401k with Employer Contribution (Full-Time)
- Medical, Dental, Vision (Full-Time)
- Life Insurance (Full-Time)
- Long-term/Short-term Disability (Full-Time)
- Accident (Full-Time)
- Critical Illness (Full-Time)
- Cross-training Opportunities
- Hotel Room Discounts
- Flexible Shifts Available
- Morning/Evening/Night
- Weekends
- Full-Time/Part-Time
MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
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