Voice Communication Solutions Specialist

5 days ago


Sugar Land, Texas, United States West Bend Insurance Company Full time
About This Role

This is a highly visible position that will work closely with other IT teams, stakeholders, and vendors to deliver cutting-edge telephony solutions that support our growing business needs.

What You'll Do
  • Lead the planning, design, and implementation of Microsoft Teams Voice solutions, Cisco voice infrastructure, E-911 management, Omnichannel, and UCaaS platforms.
  • Administer, manage, and support the day-to-day operations of Microsoft Teams Voice, Cisco Unified Communications, E-911, and UCaaS platforms.
  • Collaborate with cross-functional teams (network, security, infrastructure, IT operations) to ensure telephony systems are reliable, secure, and compliant with internal policies and external regulations.
Salary and Benefits

The estimated salary range for this role is $120,000 - $160,000 per year, depending on qualifications and experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.



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