Voice Systems Engineer

4 weeks ago

Sugar Land, Texas, United States West Bend Insurance Company Full time
Telephony Infrastructure Engineering Role

We are seeking a highly skilled Voice Systems Engineer to join our dynamic IT team at West Bend Insurance Company. As a Telephony Infrastructure Engineer, you will be responsible for designing, implementing, and managing our voice communication infrastructure with a focus on Microsoft Teams Voice, Cisco Voice Solutions, Omnichannel, and Unified Communications as a Service (UCaaS) platforms.

Key Responsibilities:
  • Design & Implementation:
    • Lead the planning, design, and implementation of Microsoft Teams Voice solutions, Cisco voice infrastructure, E-911 management, Omnichannel, and UCaaS platforms.
    • Collaborate with internal teams and external vendors to deploy telephony systems that align with business requirements and goals.
    • Provide expertise in system design to ensure that solutions are scalable, secure, and optimized for performance.
  • System Administration & Support:
    • Administer, manage, and support the day-to-day operations of Microsoft Teams Voice, Cisco Unified Communications, E-911, and UCaaS platforms.
    • Provide expert-level troubleshooting and resolve complex voice-related issues in collaboration with other teams.
    • Configure and optimize voice routing, call handling, and integration between Microsoft Teams and other voice platforms (Cisco, Teams, Calabrio, Omnichannel, UCaaS providers, etc.).
  • Integration & Migration:
    • Lead and oversee the integration of telephony solutions with other business systems, including Cisco, Teams voice, E-911 solutions, Splunk, and reporting systems.
    • Manage migration projects from legacy telephony systems (e.g., Cisco Call Manager) to Teams-based solutions or UCaaS.
    • Ensure seamless interoperability between on-premises systems and cloud-based telephony environments.
  • Collaboration & Communication:
    • Work closely with cross-functional teams (network, security, infrastructure, IT operations) to ensure telephony systems are reliable, secure, and compliant with internal policies and external regulations.
    • Serve as a subject matter expert (SME) for voice solutions, providing technical leadership and guidance to junior engineers and other stakeholders.
    • Collaborate with vendors and service providers to manage and optimize UCaaS platforms and ensure service-level agreements (SLAs) are met.
  • Training & Documentation:
    • Develop and maintain comprehensive documentation for voice solutions, including design diagrams, configurations, and troubleshooting procedures.
    • Provide training and knowledge transfer to internal teams and end users to ensure effective use of telephony systems.
    • High experience with creating requirements documentation, comprehensive test plans, and implementation plans to support telephony projects.
  • Continuous Improvement:
    • Stay up to date with industry trends, emerging technologies, and best practices in telephony, unified communications, and cloud-based voice solutions.
    • Evaluate and recommend new tools, technologies, and solutions that can improve efficiency, performance, and user experience.
    • Monitor system performance and proactively implement improvements to ensure optimal uptime and reliability.
Requirements and Qualifications:
  • Technical Skills:
    • Strong understanding of voice technologies, such as session initiation protocol (SIP), Expressways, Softphones, Private Branch Exchange (PBX), Voice over Internet Protocol (VoIP), ect.
    • Proficient in configuring and troubleshooting SBCs (Session Border Controllers) and their integration with UCaaS, Microsoft Teams, and Cisco.
    • Familiarity with telephony hardware (e.g., IP phones, conferencing equipment, call centers).
    • Knowledge of security principles and practices for telephony systems, including encryption, authentication, and firewall configurations.
    • Strong troubleshooting skills with network, hardware, and application-level issues related to voice services.
  • Soft Skills:
    • Excellent communication and collaboration skills, with the ability to translate complex technical concepts to non-technical stakeholders.
    • Strong problem-solving abilities and a customer-focused mindset.
    • Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.
    • High attention to detail and commitment to delivering high-quality, reliable solutions.
  • Education & Experience:
    • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent work experience).
    • Minimum of 5 years of experience in a voice engineering or telephony role, with a focus on Microsoft Teams Voice, Cisco Voice systems, and UCaaS platforms.
    • Strong experience with Cisco Unified Communications Manager (CUCM), Cisco Voice Gateways, and Cisco Jabber.
    • Strong experience with Microsoft Teams Voice (Calling Plans, Direct Routing, SBCs).
    • High level of experience with E-911 solutions, such as location management, remote, in-office, and hybrid
    • Familiarity with leading UCaaS providers and cloud telephony integration.
  • Certifications (preferred but not required):
    • Cisco Certified Network Professional (CCNP) Collaboration or equivalent Cisco certifications.
    • Microsoft Certified: Teams Voice Engineer Expert or related Microsoft certifications.
    • Certified UCaaS Specialist or equivalent industry certifications.
    Estimated Salary Range:

$120,000 - $160,000 per year

About Us:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Voice Communications Engineer

    3 weeks ago

    Sugar Land, Texas, United States West Bend Mutual Insurance Co. Full time

    About the RoleWe are looking for a highly skilled Voice Communications Engineer to join our IT team at West Bend Mutual Insurance Co. in West Bend, WI.This is a challenging and rewarding role that requires a strong technical background in voice engineering and a passion for delivering innovative solutions.The successful candidate will design, implement, and...

  • Voice Network Architect

    3 weeks ago

    Sugar Land, Texas, United States West Bend Mutual Insurance Co. Full time

    At West Bend Mutual Insurance Co., we're dedicated to creating a work environment that fosters innovation and collaboration. As a Telephony Engineer, you'll have the opportunity to design, implement, and manage our voice communication infrastructure using cutting-edge technologies like Microsoft Teams Voice and Cisco Voice Solutions. Your expertise will be...

  • Voice Communication Solutions Specialist

    2 weeks ago

    Sugar Land, Texas, United States West Bend Insurance Company Full time

    About This RoleThis is a highly visible position that will work closely with other IT teams, stakeholders, and vendors to deliver cutting-edge telephony solutions that support our growing business needs.What You'll DoLead the planning, design, and implementation of Microsoft Teams Voice solutions, Cisco voice infrastructure, E-911 management, Omnichannel,...

  • Telephony Infrastructure Engineer

    3 weeks ago

    Sugar Land, Texas, United States West Bend Insurance Company Full time

    Job SummaryWe are seeking a skilled Telephony Infrastructure Engineer to join our IT team. As a key member of our dynamic team, you will be responsible for the design, implementation, and management of our voice communication infrastructure.About UsWe believe that our associates are our greatest asset. We hire talented individuals who are conscientious,...

  • Electrical Systems Engineer

    4 weeks ago

    Sugar Land, Texas, United States Systel Inc Full time

    About the RoleAs an Electrical Systems Engineer at Systel Inc., you will be responsible for designing and developing electrical subsystems for use in computers, test equipment, test fixtures, displays, and computer peripherals. You will work in a dynamic environment that encourages innovation, teamwork, and personal ownership to deliver solutions that meet...

  • Electrical Power Systems Engineer

    3 weeks ago

    Sugar Land, Texas, United States Ontech Talent Full time

    Job DescriptionOntech Talent is seeking a highly skilled Electrical Power Systems Engineer to join our team. The ideal candidate will have experience in designing and developing induction power supply systems.In this role, you will be responsible for conceptualizing, designing, and developing induction power supply systems based on project requirements. You...

  • Enterprise Telephony Solutions Architect

    1 month ago

    Sugar Land, Texas, United States West Bend Insurance Company Full time

    Are you a highly skilled and experienced telephony engineer looking for a new challenge? West Bend Insurance Company is seeking an Enterprise Telephony Solutions Architect to join our dynamic IT team.About UsWe are a leading insurance company recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years. We believe in fostering a...

  • Senior Power Systems Specialist

    2 weeks ago

    Sugar Land, Texas, United States Ontech Talent Full time

    Job OverviewAs a highly skilled Induction Power Supply Designer, you will play a critical role in designing and developing high-performance induction power supply systems for our clients. With your expertise in electrical engineering and strong problem-solving skills, you will drive innovation and deliver exceptional results.**Key Responsibilities:**Design...

  • Data Systems Analyst

    3 weeks ago

    Sugar Land, Texas, United States Gulshan Enterprises Inc Full time

    Job SummaryWe are seeking a highly skilled Data Systems Analyst to join our team at Gulshan Enterprises Inc. The successful candidate will be responsible for designing and implementing efficient IT systems that optimize organizational efficiency.ResponsibilitiesDesign and implement data-driven solutions to improve business processes.Analyze system...

  • Electrical Design Engineer

    2 weeks ago

    Sugar Land, Texas, United States Ontech Talent Full time

    Job SummaryWe are seeking a highly skilled Senior Power Systems Specialist to join our team at Ontech Talent. As a key member of our engineering department, you will be responsible for designing and developing high-performance induction power supply systems. Your expertise in electrical engineering and strong problem-solving skills will enable you to drive...

  • IT Infrastructure Lead Engineer

    3 weeks ago

    Sugar Land, Texas, United States CVR Energy, Inc. Full time

    Job OverviewCVR Energy, Inc. is seeking a highly skilled IT professional to join our team as a Senior Systems Engineer. This role involves leading the development and implementation of IT infrastructure solutions, ensuring seamless integration of complex enterprise-level applications. As a key member of our engineering team, you will work closely with other...

  • Power Electronics Engineering Expert

    3 weeks ago

    Sugar Land, Texas, United States Ontech Talent Full time

    We are looking for a Power Electronics Engineering Expert to join our team at Ontech Talent. As a key member of our engineering team, you will design and develop power electronics systems for various applications.Salary: $100,000 - $125,000 per year.Key Responsibilities:Design and Development: Conceptualize, design, and develop power electronics systems...

  • Electrical Design Engineer Position

    2 weeks ago

    Sugar Land, Texas, United States Ontech Talent Full time

    We are seeking a highly skilled Electrical Design Engineer to join our team at Ontech Talent. As a key member of our engineering team, you will design and develop high-voltage power supply systems for various applications.Salary: $90,000 - $115,000 per year.Key Responsibilities:Design and Development: Conceptualize, design, and develop induction power supply...

  • Metrology Engineer II Position

    3 weeks ago

    Sugar Land, Texas, United States Techtronic Industries North America Full time

    Job OverviewMilwaukee Tool, a leading manufacturer of hand tools and power tools, is seeking a highly skilled Metrology Engineer II to join our team in New Berlin, WI. This role is responsible for developing and maintaining relationships with engineering, suppliers, and metrology customers to address metrology needs. The successful candidate will have a...

  • Data Engineering Specialist

    3 weeks ago

    Sugar Land, Texas, United States TDECU Full time

    **Job Summary**TDECU is seeking a highly skilled Data Engineering Specialist to join our team. In this role, you will be responsible for designing, building, and maintaining large-scale data systems.Key Responsibilities:Design and develop data architectures and data pipelinesImplement data quality and validation processes to ensure accurate and consistent...

  • Electrical Engineer Technician

    3 weeks ago

    Sugar Land, Texas, United States Regal Ware Full time

    About the RoleThis Industrial Journeyman Electrician position is a key part of our Maintenance team at Regal Ware. We need someone with expertise in electrical systems, troubleshooting, and maintenance to ensure our production runs smoothly.Key Responsibilities:Maintain and repair electrical control circuits, machinery, and equipmentLay out and install...

  • Unified Communications Expert

    3 weeks ago

    Sugar Land, Texas, United States West Bend Insurance Company Full time

    Why You Should ApplyThis is an exceptional opportunity to join a dynamic team and make a significant impact on our company's success. If you are a motivated and experienced telephony engineer looking for a new challenge, we encourage you to apply.About Our Company CultureWe value diversity, foster a welcoming environment, and offer opportunities for...

  • System Test and Validation Engineer

    2 weeks ago

    Sugar Land, Texas, United States Systel Inc Full time

    About the JobWe are seeking a dynamic Test Specialist to join our team at Systel. This critical role ensures that our rugged computer solutions meet the rigorous standards required to reliably perform mission-critical operations in harsh environments.ResponsibilitiesAnalyze Prototype Design: The Specialist will sort through prototype requirements and...

  • Induction Power Supply Designer

    2 weeks ago

    Sugar Land, Texas, United States Ontech Talent Full time

    Job DescriptionWe are seeking a highly skilled Senior Power Systems Specialist to join our team at Ontech Talent. As a key member of our engineering department, you will be responsible for designing and developing high-performance induction power supply systems. Your expertise in electrical engineering and strong problem-solving skills will enable you to...

  • Technical Engineering Professional

    3 weeks ago

    Sugar Land, Texas, United States Department of the Air Force Full time

    This Maintenance Operations Coordinator position is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about maintaining and repairing complex systems. The ideal candidate will have experience in a variety of areas, including drafting, surveying, construction estimating, physical science, mathematics,...