Enterprise Telephony Solutions Architect

1 month ago


Sugar Land, Texas, United States West Bend Insurance Company Full time

Are you a highly skilled and experienced telephony engineer looking for a new challenge? West Bend Insurance Company is seeking an Enterprise Telephony Solutions Architect to join our dynamic IT team.

About Us

We are a leading insurance company recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years. We believe in fostering a welcoming culture that values diversity, inclusivity, and employee growth. Our associates are our greatest asset, and we strive to create an environment where everyone feels a sense of belonging and appreciation.

Job Summary

We are seeking an experienced Enterprise Telephony Solutions Architect to design, implement, and manage our voice communication infrastructure. In this role, you will play a critical part in supporting our enterprise-wide telephony solutions, ensuring seamless communication and collaboration across our organization.

Responsibilities and Qualifications

As an Enterprise Telephony Solutions Architect, your primary responsibilities will include:

  • Designing and implementing Microsoft Teams Voice solutions, Cisco voice infrastructure, E-911 management, Omnichannel, and UCaaS platforms.
  • Collaborating with internal teams and external vendors to deploy telephony systems that align with business requirements and goals.
  • Providing expertise in system design to ensure that solutions are scalable, secure, and optimized for performance.

Your technical skills should include:

  • A strong understanding of voice technologies, such as session initiation protocol (SIP), Expressways, Softphones, Private Branch Exchange (PBX), Voice over Internet Protocol (VoIP).
  • Proficiency in configuring and troubleshooting SBCs (Session Border Controllers) and their integration with UCaaS, Microsoft Teams, and Cisco.
  • Familiarity with telephony hardware, such as IP phones, conferencing equipment, and call centers.
  • Knowledge of security principles and practices for telephony systems, including encryption, authentication, and firewall configurations.

You should also possess excellent communication and collaboration skills, with the ability to translate complex technical concepts to non-technical stakeholders. Strong problem-solving abilities, a customer-focused mindset, and high attention to detail are essential.

What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, based on experience and qualifications. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off.

In addition to a rewarding career, you'll enjoy working in a dynamic and inclusive environment that values your contributions and provides opportunities for growth and development.



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