Technical Service Associate
6 days ago
As a Help Desk Administrator at Creekstone Farms Premium Beef, your primary responsibility will be to provide exceptional customer service by resolving technical issues in a timely and professional manner. You will work closely with our IT team to identify and implement solutions, maintain system documentation, and develop training plans for system administration and usage.
Main Responsibilities:
- Troubleshoot and resolve technical issues related to hardware and software systems.
- Maintain accurate records of system configurations, updates, and maintenance activities.
- Develop and deliver training programs for system administration and usage.
- Collaborate with the IT team to identify and implement process improvements.
Requirements:
- Certifications in CompTIA A+, Tech+, Network+, and/or Security+ preferred but not required.
- Experience with Microsoft 365 Application Suite, including Excel, Word, Outlook, SharePoint, etc.
- Strong understanding of network concepts, such as Microsoft Active Directory, TCP/IP, DHCP, and DNS.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Benefits:
- A competitive salary range: $55,000 - $65,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and development.
Location: Creekstone Farms Premium Beef LLC, a leading provider of premium beef products.
Salary: Estimated annual salary range: $55,000 - $65,000 based on location and industry standards.
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