Desktop Support Specialist

4 weeks ago


Encino, California, United States 10over8 Full time
Job Summary:

10over8 is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support for both Macintosh and Windows desktops. This is a part-time position that can easily transition to full-time with the right candidate.

Key Responsibilities:

  • Answering Help Desk Calls for both Mac & Windows, including troubleshooting email, creating users, and connectivity issues
  • Onsite service calls for first and second-level issues, such as virus removal, connecting printers, and setting up workstations
  • Keeping our Remote Monitoring and Management (RMM) system up to date
  • Following up with clients to ensure their technical issues are resolved
  • Scheduling and following up with techs in the field
  • Helping to maintain a organized office environment

Requirements:

  • Real-world Macintosh support experience is a must. Please do not apply if you do not have this experience.
  • Windows desktop support experience in a consulting environment
  • Light server management experience, including Exchange, OS X Server, and Windows Server
  • Filemaker skills are a plus

Additional Requirements:

  • A reliable car is necessary for onsite service calls
  • You must be a US citizen or have a green card
  • Our office is a home office, so you must be comfortable working in a home-based environment

Please submit a thoughtful cover letter explaining why you are the ideal candidate for this position and how you can contribute to our company's success.



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