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Technical Support Specialist
1 month ago
We are seeking a highly organized and detail-oriented Office Assistant / Help Desk Technician to join our team at 10over8. This is a unique opportunity to learn the computer consulting business from the ground up while providing top-notch technical support to our customers.
As an Office Assistant, you will be responsible for routing technicians, depositing checks, answering phones, reconciling accounts, and assisting with billing. On the help desk side, you will be our first point of contact for customers with technical issues, providing solutions and escalating complex problems to senior technicians.
We are looking for someone with basic Windows and Macintosh troubleshooting skills, as well as basic networking knowledge. Excellent communication skills are essential, as you will be interacting with our customer base on a daily basis. Additionally, you must be extremely organized and detail-oriented, with basic QuickBooks skills and problem-solving abilities.
This is a part-time position, but we are open to discussing full-time opportunities with the right candidate. We offer great advancement possibilities and a dynamic work environment.