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Inbound Service Associate

2 months ago

Iowa City, Iowa, United States Advanced Call Center Technologies Full time

Position Overview:

Join our team as an Inbound Customer Service Agent at Advanced Call Center Technologies. We are dedicated to providing exceptional service and support to our clients.

Key Responsibilities:

As a Customer Service Representative, you will:

  • Handle incoming calls from customers regarding billing inquiries, payments, and technical issues.
  • Demonstrate strong problem-solving abilities and negotiation skills.
  • Work towards individual service and sales objectives.
  • Maintain confidentiality and provide clear communication.
  • Document interactions accurately while engaging with customers.
  • Seek opportunities to enhance service quality.

What We Offer:

We provide a supportive work environment with:

  • Comprehensive paid training.
  • Opportunities for career advancement.
  • Competitive hourly pay with overtime and bonus potential.
  • Flexible full-time schedules.
  • Affordable benefits for you and your family after 90 days.
  • Paid time off and holidays after 90 days.

Qualifications:

To be successful in this role, you should have:

  • A High School diploma or GED.
  • The ability to pass a criminal background check.
  • Basic computer skills and data entry experience.

At Advanced Call Center Technologies, we are committed to equal employment opportunities for all individuals. We value diversity and strive to create an inclusive workplace.