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Loan Operations Support Associate

2 months ago


Fort Wayne, Indiana, United States STAR Financial Bank Full time

Loan Support Specialist - Service Center

Job Category: Bank Operations Requisition Number: LOANS002410

Job Overview

If you are looking for a workplace that fosters career advancement and personal development, STAR Financial Bank is your ideal choice. We are committed to being the employer of choice in Indiana, exemplifying teamwork and community spirit.

STAR Financial Bank, a community bank in Indiana, has been delivering exceptional service and innovative banking solutions for over 75 years. Our commitment extends beyond financial contributions; we actively engage with our communities to enhance their well-being. Our employees embody our core values: Honesty & Integrity, Accountability, Respect for All, Commitment to Lifelong Learning, Community Leadership, and Celebrating Success.

Position Overview

The Loan Support Specialist role offers a flexible work environment, combining both in-office and remote work opportunities.

Key Responsibilities:

  • Analyze customer inquiries and resolve disputes within established timelines.
  • Accurately manage daily loan file operations, including maintenance, payments, and payoffs.
  • Verify servicing system reports for accuracy and integrity of data.
  • Conduct necessary research to resolve outstanding issues and implement corrections.
  • Process transactions as directed by the Asset Management Department, including charge-offs and risk ratings.
  • Reconcile bank-controlled accounts and related general ledgers.
  • Handle incoming calls, addressing inquiries or escalating issues as needed.

Required Skills:

  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication abilities.
  • Proficient problem-solving skills for customer issues.
  • Basic knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

Employee Benefits:

  • Comprehensive health coverage and wellness programs.
  • Life and disability insurance options.
  • Flexible dependent care accounts and health savings accounts.
  • Generous paid time off and holiday policies.
  • Tuition reimbursement and financial planning assistance.
  • 401k plans with employer matching and competitive pay.

Diversity and Inclusion:

STAR Financial Bank is proud to celebrate diversity and is committed to inclusivity for all employees and applicants. We are an equal opportunity employer, ensuring a workplace free from discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or veteran status.

Qualifications:

Education:

  • High School diploma or equivalent required.
  • Associate's degree in Business Administration or related field preferred.

Experience:

  • Minimum of 1 year in a customer service role required.
  • Preferred experience in mortgage or consumer loan servicing.