Implementation Consultant

4 weeks ago

Bloomington, United States ResMed Full time
Job Title: Implementation Consultant - Healthcare Solutions

Job Summary:
ResMed is seeking a skilled Implementation Consultant to join our Revenue Cycle Implementation team. As an Implementation Consultant, you will be responsible for delivering instructor-led training sessions, conducting workflow analysis, and providing expert guidance to clients on MatrixCare software. This role requires travel and strong self-prioritization skills.

Key Responsibilities:

• Deliver Instructor-Led Training (remote, or onsite) to individual or groups of clients.
• Conduct MatrixCare Workflow Analysis and Build Sessions, assisting clients with product-related decisions and setups.
• Contact clients to determine their needs, gather pre-training information, and prepare for upcoming training sessions.
• Consult and audit client databases to ensure high software adoption and quality.
• Communicate with MatrixCare internal resources to resolve issues that arise during training.
• Contribute to Client Services and project team meetings.
• Build and maintain relationships with Key Clients.
• Collaborate with project team members, including Project Managers, Software Instructors, Implementation Consultants, Data Conversion Specialists, and Claims Enrollment Team.
• Identify client risk areas and assist the project team with risk resolutions.
• Demonstrate strong problem-solving and critical thinking abilities.
• Provide exceptional internal and external customer service.
• Guide clients through best practice recommendations.
• Support sales, marketing, development, and other Client Services teams with subject matter expertise and leadership.
• Lead Optimization services and actively contribute to training curriculum.
• Exhibit strong presentation, documentation, and communication skills.
• Work proactively with support and development teams on client software requests and product enhancements.
• Stay current with product releases and maintain strong product knowledge.

Qualifications:

• Proven experience in delivering software training and implementation.
• Strong consulting skills and ability to audit client databases.
• Excellent problem-solving, critical thinking, and customer service skills.
• Ability to work independently and collaboratively with project teams.
• Strong presentation, documentation, and communication skills.
• Willingness to travel extensively, up to 75%.
• In-depth knowledge of MatrixCare software and its applications.
• Preferred Skills: Experience in the healthcare software industry, familiarity with MatrixCare or similar software solutions, ability to lead and manage optimization services.

About ResMed:
ResMed is shaping the future of healthcare by developing innovative solutions that improve people's lives. We recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

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