Implementation Consultant

4 weeks ago


Bloomington MN, United States ResMed Full time

At ResMed, we're shaping the future of healthcare by harnessing the power of technology. As a dynamic and experienced Software Training and Implementation Consultant, you'll play a crucial role in empowering providers with vital insight to deliver the care people need, right when they need it.

Key Responsibilities:
  • Deliver Instructor-Led Training: Conduct remote or onsite training sessions for individual or groups of clients, ensuring they have the skills and knowledge needed to maximize MatrixCare software.
  • Conduct Workflow Analysis and Build Sessions: Assist clients with product-related decisions and setups, helping them get the most out of their MatrixCare software.
  • Client Support and Communication: Contact clients to determine their needs, gather pre-training information, and prepare for upcoming training sessions.
  • Quality Assurance: Consult and audit client databases to ensure high software adoption and quality, identifying areas for improvement and implementing solutions.
  • Collaboration and Teamwork: Work closely with MatrixCare internal resources to resolve issues that arise during training, and contribute to Client Services and project team meetings.
Qualifications:
  • Proven Experience: Demonstrate a proven track record of delivering software training and implementation, with a strong understanding of MatrixCare software and its applications.
  • Consulting and Problem-Solving Skills: Showcase excellent consulting skills, with the ability to audit client databases and provide expert guidance.
  • Customer Service and Communication: Display exceptional customer service and communication skills, with the ability to work independently and collaboratively with project teams.

We offer a comprehensive benefits package, including medical, vision, dental, and life insurance, as well as a 401(k) plan, Employee Stock Purchase Plan (ESPP), and tuition assistance. Employees accrue 15 days of Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days, and are eligible for 14 weeks of primary caregiver or 2 weeks of secondary caregiver leave when welcoming new family members. A reasonable estimate of the current base range for this position is: $72,000 - $107,000



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