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Restaurant Operations Director

1 month ago

Glendale, Arizona, United States Chick-fil-A Full time

The Operations Leader is responsible for directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, and ensuring the highest quality products and services are delivered to our customers.

Key Responsibilities:

  • Works with leadership team to ensure appropriate daily and restaurant staffing levels
  • Achieves strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
  • Serves as subject matter expert to leadership and team for ongoing hospitality, customer service, and kitchen support
  • Responsible for inventory and facilities management
  • Has a complete understanding of each key position in both the front and back of the store
  • Continuously strategizes how to improve sales and processes in the restaurant
  • Must be able to meet the physical demands of the position, which includes standing for up to 10 hours and lifting up to 50 pounds
  • Follows Chick-fil-A's operational policies and procedures

Required Skills:

  • Self-leader committed to personal growth
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Positive attitude
  • Willingness to step outside of job role to assist in other roles
  • Customer-service oriented
  • Effective communication skills with not only our guests but other team members as well
  • Must be an excellent coach, communicator, and team builder
  • Strong desire to serve others
  • Consistent sense of urgency and works at an efficient, yet thorough pace
  • Ability to multitask
  • Honors and encourages others to follow the visions and values of the restaurant
  • Must have the ability to take initiative and possess skills for problem solving and conflict resolution
  • Efficient and detail-oriented with a strong customer focus
  • Proven ability to lead in fast-paced environments as part of a team
  • Basic computer competency

Working at a Chick-fil-A restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment.