Regional Director of Operations

4 weeks ago

Glendale, Arizona, United States MBI Acquisition Corp Full time
Job Summary

Maintain high-quality standards and ensure optimal staffing levels across all clinics as the Regional Director of Operations at MBI Acquisition Corp. This role involves leading the operations team to continuously improve processes, analyzing performance metrics, managing financial oversight, and ensuring compliance with organizational policies and industry regulations.

Key Responsibilities
  • Oversee staffing and scheduling processes, ensuring effective recruitment, training, and performance management while optimizing personnel costs.
  • Ensure adequate staffing is available for clinical shifts and anticipate shortfalls.
  • Onboard, train, coach, and supervise staff in coordination with Human Resources and Center Operations leadership.
  • Oversee financial operations for the region, including reviewing financial reports, managing budgets, and assisting with the annual budget creation process.
  • Mentor and coach center staff to meet Key Performance Indicator (KPI) targets and goals.
  • Monitor centers' productivity and ensure compliance with KPIs.
  • Manage disciplinary concerns, conduct necessary discussions in consultation with Human Resources, ensuring consistent application of policies.
  • Work collaboratively throughout the organization to ensure the adoption of standards, policies, and procedures that result in continuous patient care improvement.
  • Consult with medical center staff, peers, and supervisors on patient care and customer service issues, functioning as part of a multidisciplinary team.
  • Ensure completion of all clinical charting and documentation required by staff in an accurate and timely manner.
  • Conduct regular clinic visits to monitor performance, provide leadership coverage, and address operational challenges as needed.
  • Ensure regional clinics comply with all safety, risk management, and policy standards by regularly assessing operations and addressing gaps.
  • Oversee the maintenance of clinic equipment and daily supplies to ensure smooth operation.
  • Maintain current knowledge-base and appropriate licensure.
Requirements
  • Minimum of 5 years of multi-site clinical management experience, preferably in an occupational and/or urgent care setting.
  • Bachelor's degree (BA or BS) preferred.
  • Must be willing to travel frequently within assigned region.
  • Dedication to service excellence with a commitment to adhering to established clinical and operational standards.
  • Proven experience in recruitment, selection, coaching, and performance management of clinical and administrative staff.
  • Ability to independently prioritize and manage multiple tasks in a fast-paced environment.
  • Adept at identifying operational issues, developing action plans, and executing effective solutions.
  • Financial acumen with the ability to apply financial principles to clinic operations and budgeting.
  • Strong track record of translating strategic objectives into actionable plans and programs.
  • Results-oriented, with a proactive approach to conflict resolution and operational challenges.
  • Proven leadership in team building, mentoring, motivation, and conflict resolution.
  • Adheres to HIPAA guidelines and upholds all safety and regulatory standards.
  • Excellent organizational skills, with strong attention to detail and ability to coordinate with cross-functional teams.
  • Highly effective in both oral and written communication, ensuring clarity and alignment across the organization.
  • General computer skills in Microsoft Office programs (Word, Excel, etc.) and patient medical record system.
  • Current valid state Driver's license.
Benefits
  • Group Medical, Dental, and Vision Insurance.
  • Life, Short-Term, and Long-Term Disability Insurance.
  • 401(K) with company match.
  • Generous Paid Time Off.
  • Colleague Referral Bonus Program.

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