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Service Line Operations Manager

2 months ago

Hershey, Pennsylvania, United States Penn State Health Full time

Penn State Health - Hershey Medical Center

Job Summary:

The Service Line Leader is responsible for facilitating surgical case flow on designated service lines within the operating room. This includes responsibility for managing equipment, all key performance indicators within assigned service lines, and coordinating supplies and instruments with various personnel including physicians, vendors, and staff to ensure efficient use of the operating rooms.

Key Responsibilities:

  • Manage and maintain accurate records of surgical case flow, including patient data and procedure details.
  • Collaborate with physicians, vendors, and staff to ensure seamless coordination of supplies and instruments.
  • Develop and implement strategies to improve operating room efficiency and reduce wait times.
  • Monitor and analyze key performance indicators, including patient satisfaction and surgical outcomes.
  • Provide exceptional customer service to patients, families, and healthcare teams.

Requirements:

  • Bachelor's degree in Healthcare Administration, Business Administration, or related field.
  • Minimum 2 years of experience in a healthcare setting, preferably in a leadership or coordination role.
  • Strong communication and interpersonal skills, with ability to work effectively with diverse teams.
  • Ability to analyze data and develop strategic plans to improve operating room efficiency.

Why Penn State Health?

Penn State Health offers a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is dedicated to providing exceptional patient care and service, and we are committed to making a positive impact in our community.