IT Support Specialist

3 days ago


Englewood, Colorado, United States DISH Network L.L.C Full time
Job Summary

DISH Network L.L.C is seeking a highly skilled IT Technician III to join our team. As a key member of our Technology department, you will be responsible for providing exceptional technical support to our employees, troubleshooting complex issues, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Troubleshoot technical issues related to software, hardware, and networking, utilizing strong problem-solving skills and expertise in IT infrastructure and operations best practices.
  • Assist employees with the enrollment, installation, configuration, recovery, and ongoing usability of hardware and software, providing a complete "one-contact resolution" mindset for both generic "how to" questions and complex technical issues.
  • Support device operating system upgrades/patching to ensure enterprise system integrity and work with end-users to ensure critical application availability.
  • Demonstrate expert-level knowledge supporting Windows 10/11, macOS, Google Workspace, Active Directory, iOS, Android, and MS Office.
  • Cultivate strong cross-functional relationships within IT, other internal business partners, outside vendors, and executive teams.
  • Perform regular audits that involve data, system controls/access, and security of all IT assets.
  • Analyze current processes and procedures to maintain them or make recommendations to promote effective operations within and between departments.
  • Creation of both written and verbal communication, including email, procedural documents, processes, reports, and presentations to a variety of audiences.
  • Lead and/or coordinate large group activities in the form of training, face-to-face or virtual meetings.
Requirements
  • Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
  • 2+ years experience supporting infrastructure operations in an enterprise environment and seen as the go-to expert in an area of specialization.
  • Team player who has the ability to work effectively with all levels of the organization.
  • Highly-developed analytical, problem-solving, and project management skills.
  • Excellent written and verbal communication skills, including presentation and interpersonal skills.
  • Displays strong initiative for anticipating and meeting business demands, an ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating results.
  • Self-motivated with a strong desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause; can work independently with minimal supervision and also collaboratively with team members.
  • Ability to create and maintain process various documentation/procedures for internal team, support team, end-users, and executive leadership.
  • Ability to read, analyze, and interpret general business/technical forums, industry news, and technical procedures.
  • Ability to prioritize, organize, meet deadlines, and target completion dates.
Compensation and Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan. Compensation: $54,650.00/Year - $65,000.00/Year. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.



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