Retail Support Specialist

7 days ago


Englewood, Colorado, United States DISH Full time
Job Title: Retail Support Specialist

Join DISH, a leading provider of satellite television service, live-streaming, and smart home installation services, as a Retail Support Specialist. In this role, you will be responsible for partnering with local retailers to clarify website access and content download instructions, consumer and prospect qualification requirements, retailer business rules, and more.

Key Responsibilities:
  • Conducts incentive payment and charge back research, explains why an account or receiver did/did not pay as intended, and what needs to happen to ensure proper payment.
  • Partners with local retailers to provide support and guidance on using DISH tools and services.
  • Stays informed about all company products, services, programming, equipment, and internal web site intranets.
  • Resolves retailer online Assistance Requests (ARs) and qualifies prospects for DISH Network service.
  • Supports retailers in their efforts to acquire new subscriber acquisitions and maintain existing subscriber accounts.
Requirements:
  • High school diploma or general education degree (GED) and one year of related experience, service industry preferred.
  • Fluent English required.
  • Excellent written and verbal communication skills.
  • Pleasant telephone personality.
  • Strong organization skills.
  • Detail oriented.
  • Strong business integrity and work ethic.
  • Able to proficiently handle multiple deadlines and/or tasks.
  • Self-motivated.
  • Ability to navigate and utilize multiple PC-based software platforms.
  • Strong analytical and problem-solving skills.
Compensation:

$15.91/Hour - $24.03/Hour

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.



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