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Assistant Manager

2 months ago

Raleigh, North Carolina, United States Domino's Pizza LLC Full time

Job Summary

Domino's Pizza LLC is seeking a highly motivated and experienced Assistant Manager to lead our team of delivery drivers and customer service representatives. As a key member of our management team, you will be responsible for ensuring that orders are expedited quickly and correctly, while maintaining a high level of customer satisfaction.

Key Responsibilities

  • Team Management
    • Maintain staffing levels that mirror the needs of the business at any point of the day
    • Lead and motivate a team of delivery drivers and customer service representatives to achieve exceptional results
  • Operations
    • Responsible for end of the night bank deposits
    • Responsible for doing a nightly product inventory count
    • Ensure the store is set up properly and ready to receive orders upon time of open
  • Customer Service
    • Foster and project a sense of urgency with each and every order
    • Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
  • Logistics
    • Collect money and signed credit card receipts from delivery drivers at the end of their shift
    • Ensure vehicles used for delivery pass inspection, both mechanically and visually
    • Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
  • Marketing and Sales
    • Promote pizza products, specials, and promotions

Requirements

  • Qualifications
    • High school diploma or equivalent required
    • Previous experience in a management or supervisory role, preferably in the food service industry
  • Skills
    • Excellent communication and leadership skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong problem-solving and conflict resolution skills

Additional Information

All information will be kept confidential according to EEO guidelines.