Assistant Manager

5 days ago


Raleigh, North Carolina, United States Express Full time
About Express

Express is a leading fashion retailer that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to create confidence and inspire self-expression through our products and services.

Job Summary

We are seeking an experienced Assistant Manager to join our team at our Crabtree Valley store. As an Assistant Manager, you will play a key role in supporting the Store Manager in overseeing store operations, recruiting, management, training, and sales functions. You will be responsible for driving productivity, complying with company policies, and creating a great in-store shopping experience for our customers.

Key Responsibilities
  • Assist in developing, inspiring, and retaining top talent
  • Maintain a positive work environment that encourages high levels of store morale
  • Coach, teach, and train Sales Associates for effective job performance
  • Partner with the Store Manager to identify high-performing Sales Associates for growth opportunities
  • Assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager
  • Support the Store Manager's analysis of the business and help execute action plans to optimize results
  • Assist in overseeing all aspects of daily store operations
  • Execute action plans to optimize results
  • Ensure sales floor coverage to meet customer expectations
  • Oversee merchandise flow, including shipment, replenishment, and omnichannel operations
  • Maintain adherence to Company Policies and ensure the safety of associates and customers
  • Manage the execution of the store strategy to achieve performance goals
  • Optimize sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives
  • Support a store environment focused on delivering a great in-store experience
  • Lead by example in creating a culture of proactive customer engagement to exceed customer expectations
  • Greet and assist all customers in a friendly manner, sharing information on products, promotions, and loyalty programs
  • Resolve customer complaints, determining the source of issues and taking initiative to identify and resolve them
  • Act as the customer experience leader, accountable for results of the customer experience and creating action plans to improve performance
  • Create a positive in-store experience through visual standards
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 1-3 of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Demonstrates strong customer service skills
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.



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