Care Coordination Supervisor
2 weeks ago
Housing Works is seeking a highly skilled and experienced Care Coordination Supervisor to join our Health Home Care Coordination program in Harlem. As a key member of our team, you will be responsible for providing clinical and administrative supervision to care managers, ensuring the delivery of high-quality services to our clients.
Responsibilities- Provide clinical and administrative supervision to care managers to assist with the development of effective interventions and treatment plans that meet client needs.
- Routinely update staff on updated program and agency policies and procedures.
- Participate in ongoing internal and external trainings aimed at enhancing program standards, practice, and client outcomes.
- Monitor delivery of services for compliance with program standards.
- Provide crisis intervention to clients in psychological distress.
- Actively participate in staff meetings to discuss programmatic or agency priorities.
- Engage staff in meetings and small groups to elicit input, feedback, and suggestions.
- Review and approve client documentation for care management team and provide feedback to team as needed and ensure client charts reflect goals and needs of client through the assessment, care planning, and ongoing care management process.
- Utilize departmental reports to ensure billing targets and process metrics are achieved.
- Consistently exhibit Housing Works core values of All In, Stronger Together, High Performance, and Membership.
- Participate in quality assurance and quality improvement activities as assigned.
- Occasional field work may be required as needed to achieve client outcomes and health home requirements.
- Engage in advocacy to end the dual crises of homelessness and AIDS.
- Perform other duties as required.
- Master's Degree in Social Work, (LMSW), Nursing (RN), Psychology, MPH, Human Services, or other related field required.
- Minimum two years supervisory and administrative experience.
- Ability to supervise, manage, and provide leadership to all staff members and trainees.
- Adept with word processing, Excel, and Microsoft Office products; previous experience with Electronic Health Records a plus.
- Ability to communicate well both written and oral.
- Good organizational and multi-tasking skills.
- Strong analytical skills centered around collecting, organizing, and disseminating information.
- Positive attitude and adaptable with both staff and clients.
- Highly organized with the ability to work independently and prioritize multiple responsibilities in a fast-paced environment.
- Comfortable working with a diverse group of staff and clients.
- Proficiency and comfort with online meeting software such as Zoom and Microsoft Teams.
- Understanding of chronic medical conditions, homelessness, substance use, and mental illness.
- Knowledge of City, State, and Federal entitlement and benefit systems.
- Ability to travel within the boroughs via public transportation as needed and ability to work from remote office locations.
- Requires access to email, phone, Zoom, and Teams.
- Requires ability to comply with agency confidentiality guidelines in remote workspace.
- This position is currently hybrid.
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