Seasonal Customer Service Representative

1 week ago

Rossford, United States Bass Pro Shops Full time
Job Summary

The Customer Service Outfitter is a key member of our team, responsible for delivering exceptional customer experiences and promoting the benefits of our CLUB membership program.

Key Responsibilities
  • Provide world-class customer service, ensuring a pleasant and productive shopping experience for all customers.
  • Proactively greet customers and present them with the opportunity to become a CLUB member or provide current members with a unique and exclusive experience.
  • Execute all CLUB operational and compliance programs, including product demonstrations, sales promotions, and customer service processes.
  • Remain knowledgeable of advertised sales and promotions, and help meet metric goals and objectives for self and store.
  • Keep CLUB inventory accurate and maintain a clean and organized CLUB booth.
  • Provide full CLUB member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provide service to all areas of the store based on business need.
Requirements
  • High school diploma or equivalent experience.
  • 0 to 2 years of experience in a customer service environment.
  • Excellent organization skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Physical Requirements
  • Stand and/or walk during shift to assist customers on the sales floor.
  • Hear well enough to constantly communicate with others to exchange information.
  • Constantly repeat motions that may include the wrists, hands, and/or fingers.
  • Constantly assess the accuracy, neatness, and thoroughness of work assigned.
  • Light work that includes lifting and moving objects up to 20 pounds constantly.
  • Occasionally ascend or descend ladders, stairs, step stools, etc.
  • Occasionally work in noisy environments.
Benefits
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Dental and vision benefits.
  • Voluntary benefits.
  • 401(k) retirement savings plan.
  • Paid holidays.
  • Paid vacation.
  • Bass Pro Cares Fund.
  • And more.

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