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Hotel Reservation Specialist

2 months ago

New York, New York, United States SVH Travel Full time

Job Summary:

We are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team at SVH Travel. In this role, you will be responsible for assisting guests with booking hotel rooms, answering inquiries, and providing exceptional customer service.

Key Responsibilities:

  • Manage hotel room reservations through various booking platforms
  • Provide information about hotel services, amenities, and policies to guests
  • Process payments and ensure accuracy of guest information
  • Handle guest complaints and resolve issues in a timely and professional manner
  • Collaborate with other hotel departments to ensure guest satisfaction

Requirements:

  • High school diploma or equivalent
  • Prior experience in customer service or hospitality industry preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in computer systems and reservation software

About SVH Travel:

SVH Travel is a dynamic company that values exceptional customer service and teamwork. If you are passionate about providing outstanding service and enjoy working in a fast-paced environment, we would love to hear from you.