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Claims Management Specialist

2 months ago

Westbury, New York, United States Velocity Enterprises Full time

We are seeking a skilled Claims Management Specialist to join our team at Velocity Enterprises. As a Claims Management Specialist, you will play a crucial role in ensuring the smooth operation of our complaint management process.

Your Key Responsibilities
  • Record and process commercial complaints in a timely and efficient manner
  • Develop solutions for national and international business-to-business customers
  • Implement legal processes and collaborate with authorities as needed
  • Process damage cases and work towards resolving disputes
  • Collaborate with colleagues to optimize service processes and improve customer satisfaction
  • Negotiate with suppliers and identify goodwill solutions to resolve customer complaints
  • Provide telephone support to business-to-business customers
Your Qualifications
  • Completed commercial training, such as a merchant or management assistant program
  • Experience in processing complaints is highly desirable
  • Solid knowledge of Microsoft Office and technical affinity are a plus
  • Strong communication skills, teamwork, and quick comprehension are essential
  • A service-oriented, structured, and independent work style is required
Your Benefits at Velocity Enterprises
  • A permanent position with opportunities for growth and development
  • A comprehensive benefits package, including a company pension scheme and bike leasing