Box Office Supervisor

4 days ago

Sacramento, California, United States House of Blues Full time
Job Summary:

We are seeking a highly skilled Box Office Supervisor to join our team at Live Nation. As a key member of our operations team, you will be responsible for overseeing the daily and nightly box office operations, ensuring a positive and creative team environment, and providing exceptional customer service.

Key Responsibilities:
  • Supervise and manage the box office staff, ensuring they are equipped to handle daily and nightly operations
  • Organize and manage ticket sales, will call, guest list, and ticket scanning
  • Assist and support box office staff in their job functions as needed
  • Ensure open communication with the box office manager, staff, and other venue departments
  • Exhibit proper inter-departmental communication and organization
  • Ensure complete and satisfactory on-going staff training
  • Assist manager with staff evaluations, training, and performance goals
  • Provide a positive team environment within the department
  • Assist in ensuring appropriate staffing levels
  • Recruitment and hiring staff, ensuring that hiring and disciplinary standards follow company guidelines
  • Promote and provide superior customer service in all guest interactions
  • Participate in all on-site venue meetings as needed
Financial / Cash Handling:
  • Ensure that venue staff follows company cash handling policies and procedures
  • Balance and reconcile all seller cash drawers
  • Assist manager on reconciliation and accounting of all ticket sales for each ticketed event and daily box office sales
  • Assist manager on housing, distributing, and depositing venue cash on a weekly basis
  • Responsible for pricing initiatives such as progressive, platinum, dynamic, flex pricing, and value channels
Other Responsibilities:
  • Create, modify, and maintain inventory for all ticketed events in a secure ticketing environment
  • Follow standards and processes for ticket types, ancillary events, and qualifiers
  • Monitor and maintain functionality of all ticketing computers, software, and hardware
  • Secondary representative in all venue interactions with Ticketmaster
  • Ensure an accurate and timely flow of event and general venue information both intra-departmentally and to the general public
  • Modify, maintain, and update all customer database files
  • Develop and maintain call center phone system and keep current all phone menus and calendars of events
  • Interact with artist, record label, management, and band tour accountant, providing reports as necessary
  • Work with Premium Seat Sales/VIP team on upsells, inventory management, and other tasks as they arise
  • Work with Operations/Guest Services on ADA tickets, relocation, or troubleshooting needs as they arise
Requirements:
  • Experience in box office/ticketing management
  • Flexible schedule (days/nights, weekends, and holidays)
  • Experience in cash handling
  • Leadership, management, and customer service
  • Tolerance of all cultures, music, and art forms
  • High school diploma
Preferred:
  • Experience in a live environment operation
  • Experience handling counterfeit cash
  • Experience in Microsoft applications (Outlook, PowerPoint, Word, Excel, etc.)
  • Experience in prioritizing, time management, and multitasking
  • Experience in open communication and email etiquette
Benefits & Perks:

We offer a comprehensive benefits package, including medical, dental, and vision benefits, paid time off, and a 401(k) program with company match. We also offer tuition reimbursement, student loan repayment, and internal growth and development programs.

We are an equal employment opportunity employer and welcome applications from people of all backgrounds. We are passionate about creating a diverse and inclusive work environment and encourage applications from people who share our values.

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