Customer Service Representative

1 week ago

Minneapolis, Minnesota, United States Bio-Techne Full time
Customer Service Advisor

At Bio-Techne, we're committed to empowering researchers in Life Sciences and Clinical Diagnostics. As a Customer Service Advisor, you'll play a vital role in assisting our Sales organization with order processing, problem-solving, and customer service.

Key Responsibilities:
  • Enter orders into Microsoft Dynamics (AX) accurately and efficiently, obtaining clarification from customers, sales reps, and finance teams as needed.
  • Provide product and pricing information to customers through phone, email, or other channels.
  • Manage all aspects of the order cycle to ensure customer satisfaction.
  • Contribute to maintaining lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues.
  • Effectively manage work situations of moderate complexity, which could impact company image and/or sales dollars and costs.
Requirements:
  • Associates or bachelor's degree in Business, Sales, or Marketing, or equivalent work experience.
  • High school diploma required with at least 3 years of relevant customer and/or sales-facing experience in a fast-paced environment.
  • Good communication skills, both verbal and written, and a pleasant phone presence.
  • Ability to problem-solve, possess organizational and multi-tasking skills, and independently prioritize and re-prioritize based on urgency and complexity of issues.
  • Complete proficiency in ERP Microsoft Dynamics (AX) and other current Bio-Techne systems, including Salesforce.
Why Join Bio-Techne:

We offer competitive salaries, extensive medical, vision, and dental plans, 401k matching, and an employee stock purchase plan. We invest in our employees' financial futures and provide opportunities for career development, mentorship, and training. Our culture is built on empowerment, innovation, and a commitment to our employees' well-being.

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