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Customer Service Representative
2 months ago
Join EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses, as a Customer Service Representative (Order Clerk) in our Brooklyn Park location.
Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative (Order Clerk). In this role, you will be responsible for building and maintaining customer and vendor relationships, managing requests for quotations, stock orders, returns, and purchase orders, and coordinating with other departments to provide exceptional customer service.
Key Responsibilities- Receive and process customer requests for price quotations, orders, order changes, adjustments, and cancellations.
- Develop and maintain strong relationships with customers and vendors to ensure timely and accurate order fulfillment.
- Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames, and accessories for return to vendors.
- Assist in the assembly, packaging, and marking of frames for monthly auto-kit mailings.
- Use a PC to retrieve customer information, stock status, and order status, and make changes to customer orders as needed.
- Work closely with vendors to place orders, retrieve order status information, and follow up on customer quotations and delivery information.
- Ability to troubleshoot and resolve customer and vendor issues in a timely and professional manner.
- Understand and communicate company policies, procedures, and promotions to customers and vendors.
- Sort and deliver mail to inter-department personnel and perform other administrative tasks as needed.
- High school diploma or equivalent experience.
- 1+ year of experience in customer service, hospitality, or a call center environment.
- Excellent telephone etiquette and ability to maintain composure in difficult customer situations.
- Strong verbal and written communication skills.
- Good organizational skills, attention to detail, and numerical accuracy.
- Basic PC skills, including MS Office, Word, and Excel.
- Ability to lift/move up to 40 pounds.
EssilorLuxottica offers a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you require a reasonable accommodation to apply or interview, please contact our HR department.
